By having the ability to communicate efficiently and effectively, the ability to improve your manufacturing or service support process is enhanced. If this is matched by clearly defined objectives, the empowering of people and the power to win are enhanced.
Process/Causes, creating a smart method of catagorizing problems
Play Movie: p3_Proce.MOV
Central to CommerceExpert/WebClerk are several business principles:
The goal of business is to DELIGHT the customer.
Business is the process of delivering added value to customers.
People want to do what is right.
People will do what is measured.
To achieve Excellence people must be empowered to exceed standards.
Process Causes sets the definition of terms used in the "Service Record". Definitions are set based on:
Process/Activity is a function or process in the User company.
Attributes are traits or characteristics of the Process/Activity.
Probable Cause is the reasons for the Attribute.
The multi-user capability of CommerceExpert/WebClerk supports communicating Customer desires through the organization on a nearly instantaneous basis. The "Process/Attribute" tree can be accessed from the "Service" records.
The process of adding value can be constantly and incrementally improved in response to the notice of problems and strengths.
Problems and capabilities are documented to the "Process/Activity" which caused them, providing a means of measuring performance that is aligned with the desires of the Customer.
Once the Process Causes are defined, changing them should be approached with caution. Adding too many definitions may also confuse and dilute the ability to get quickly to the heart of a problem.
To create or modify defined Process Causes, follow the steps below.
1. Records Menu > Process Causes
2. To add a new "Process/Activity", click on the "Process" button, type the new "Process/ Activity" name and click the "Up Arrow". This inserts the new "Process/Activity" in the list.