Processing a Credit Check on a New Order
Here we will cover the process of running a credit check on a new Customer before extending credit on an Order.
When the "Order" record opens it opens to the "General" page. This page contains "Credit Limit", "Credit Limit Balance" and the "Credit Risk Status".
The Credit Limit is assigned in the "Customer’"s record, although it can be modified in other records if you are authorized to do so.
The Credit Limit Balance that is found on the" Order" record when you enter an order is a calculation of the "Credit Limit" minus" Balance Due" on Invoices minus amount on Sales Orders already.
Credit Risk Status has “Current” in it if the Customer is up to date with payments,“Risk” in it if the Customer is late on a payment or the “Bad Check” is activated in the "Customer’s" record.
Note:If the"Credit Risk Status" displays “Risk” you can view the “Credit” page of the "Order" record to get a better idea of the reason and extent of the late payment.
To review the Customer’s credit information navigate to the “Credit/Admin” page of the "Order" record by selecting the page using the Navigation Pallet.
The "Credit" area of this page gives you information directly from the "Customer’s" record. The "Credit Limit" can be changed here if you are authorized to do so. This modifies the "Customer’s" record also.
The "Process Comments" area is located below the credit information and may have some notes by the Salesperson concerning this Order. This area automatically enters information when the "Status" of an Order is changed but can also be entered and typed.
This area is open for the Credit Manager to type in information to send back to the Salesperson also.
Another area in which you may find needed information is the "Comments" that come directly from the "Customer’s" record. These can be found on the" Shipping" page of the "Order" record.
You can use the Navigation Pallet to move to the “Shipping” page also.
In the lower left hand corner of the "Shipping" page of the "Order" record you will find the comments that come from a "Customer’s" record. They can be added to here and the "Customer" record will be modified.
Once a determination has been made, whether to process the Order or put it on hold for further evaluation, a designation needs to be entered into the Order.
On the "General" page of the Order is the “Status” field. If the Order is ready for the next step in the flow then “Pick Ticket” needs to be selected.
Click and hold down on the word “Status” and a Popup list opens.
Select “Pick Ticket” from the list.
Note: When you have a list that is available as a Popup list, as the "Status" list is you can type in the first letter(s) of your desired entry. The system locates the first possible choice on the list and enters it in the field.
If the Order needs to be held until some discussion with the Customer or payment from the Customer, enter in “Hold for Credit”. In this case you may need to assign the Order back to the Salesperson if calling the Customer is their responsibility.
Produced by is an entry to designate who has the current responsibility for the Order.
Click and hold down on the words “Prod’d By” and aPopup list opens. Select the name from the list.
Use the short cut and type in the appropriate letters for automatic entry.